WE LISTEN.

At Lakewood Health System, we take your feedback seriously. Our goal is to make your visit or stay with us exceptional. We want you to feel like you are We welcome the opportunity to make improvements and enhance our service to youa guest in our “home”. We want everything we do to meet or exceed your expectations. However, if you have a suggestion on how we can improve any aspect of our service to you, please share this feedback with us. We welcome the opportunity to make improvements and enhance our service to you, our customer.

If you wish to get in touch with our customer service department, feel free to call one of the numbers on the right, or click "E-mail" to submit a question electronically. Someone will respond to you within two business days.

Our vision is to to transform healthcare through innovation and service. If you've had a positive service experience here, and want to nominate a Lakewood employee for a S.T.A.R. (Service & Teamwork Award Recognition) award, just click on the "STAR Award Nomination" tab above, or "Documents" to the right to obtain a nomination form.

Lakewood's Service Excellence Program
This program recognizes our employees for outstanding performance in the delivery of service to patients, residents and visitors, and how they work as a team with other employees. 

Our customers are welcome - and encouraged - to nominate staff for outstanding service. Fill out and submit the electronic form below, or click on the "Documents" icon on the right to nominate an employee for a S.T.A.R. (Service & Teamwork Award Recognition) award. Five employees are selected each month to receive a S.T.A.R. award, from the nominations received. Employees are selected for recognition based on the following criteria:

• Provides service above and beyond expectations.
• Completes job with enthusiasm.
• Responsive to ideas, suggestions and concerns of patients, residents, visitors and fellow employees.
• Willing to help others and go beyond job description.
• Identifies and follows up on problems to ensure they get resolved.
• Portrays a positive image of the facility in and out of work.
• Willing to make decisions and meet patients, residents and visitors needs with commitment and urgency.

Thank you for your nomination!