The Case Management Society of America defines case management as:
"a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual's health needs through communication and available resources to promote quality cost-effective outcomes."
Case Management is multifaceted as the following definition highlights:
"Case management is a procedure to plan, seek, and monitor services for different social agencies and staff on behalf of a client. Usually one agency takes primary responsibility for the client and assigns a case manager, who coordinates services, advocates for the client, and sometimes controls resources and purchases services for the client. The procedure allows many social workers in the agency, or in different agencies to coordinate their efforts to serve a given client through professional teamwork, thus expanding the range of needed services offered."